These terms and conditions are valid for any goods or services provided by Louise Watney Soft Furnishings to you, the Client.

 

It is important to us that we clarify expectations before an order is agreed. Please take some time to read the following terms and conditions. Should you have any questions or queries regarding them please do not hesitate to contact us.

 

Cancellation

Once the estimate has been accepted and part payment has been received, and where the goods are "made to measure" you shall have no right to amend or cancel your order, return the goods or seek any refund off the price paid by you to me. This is because once we receive your order, the process begins, by the ordering of fabric and the goods are made to your exact specification.

 

Pricing and payment

All materials (except minor consumables) must be paid for prior to your order being accepted.

No fabric is ordered until payment is received. The deposit (fabric and / material costs) is non-returnable, but is deducted from the final invoice. Interim payments will be required during ongoing works (eg house renovations).

​

Whilst we try to ensure that all prices are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

Final payment is due upon completion of the order. Full title to any goods shall pass to you upon final payment of the goods.

Payment can be made by

Cheques - payable to Louise Watney

Online - Sort code 40-47-79, Acc no 30010006, Acc name – Louise Watney

No credit is given. In the event of late or non-payment, we reserve the right to charge interest on the amount outstanding.

The goods will remain the property of Louise Watney Soft Furnishings until full and final payment is made.

We reserve the right to amend or revise a fee in the event that the client requests a variation to the work agreed.

The estimate is only valid for 3 months, unless work has commenced.

 

Installation

Although we do not fit tracks and poles, we do like to ensure that our bespoke products are installed to look their best. We therefore usually arrange to hang and dress your soft furnishings at no extra charge.

 

Completion and non collection

Please note that once your items have been completed, we will contact you to make arrangements to deliver and fit them as necessary.

We do not have the capacity to store items on our premises so please place orders with a view to being able to take delivery on completion.

​

Goods that are not collected or paid for from 3 months of completion, shall be disposed of, as we see fit. 2 reminders shall be sent.

 

Faults, Loss or Damage to Goods

We will take all reasonable steps to ensure the protection from loss, damage or destruction of materials supplied by the Client.

All faults must be reported with 7 days.

 

Substitutions

We will never supply you with substitute goods, without your prior agreement

 

Guarantee

Should any defect arise within 3 months, we shall endeavour to repair or replace the defective goods (or parts of them) on a like for like basis, provided that the defect has not arisen as a result of:

• fair wear and tear,

• misuse or abuse,

• and the goods were installed in accordance with the instructions provided.

 

Photographs and Data Protection

Your privacy is very important to us. Your information shall not be passed onto any other party.

I will always seek your permission in the taking of photographs, which may be used in advertising, editorials and on my website. The photographs shall be anonymous.

 

Safety

Internal window blind cords and chains can pose a risk to babies and small children who could injure or even strangle themselves on looped operating cords and chains. All of our blinds are supplied with child safety devices. It is our recommendation that they are always fitted.